HMO & Property Management · Southeast England
Your Property Portfolio, Managed to a Standard You'll Actually Notice.
For landlords across Surrey and West Sussex who want clarity on what's actually happening in their property, an agent whose standards match their own, and the time and freedom back to focus on whatever matters most to them.
HMO and single-let management across the South East. Delivered through our Nola Calm™ method since 2016.
| HMO MANAGER OF THE YEAR
| ARLA PROPERTYMARK MEMBER
| 118 ROOMS UNDER MANAGEMENT
| OPERATING SINCE 2016
The Nola Difference
Most HMO management looks the same. That's the problem.
Most landlords don’t leave their agent because of one bad repair or one awkward tenant. They leave because of the slow build-up of doubt.
The missed update.
The unresolved maintenance issue.
The room that sits empty for too long.
The unhappy tenant no one has noticed.
The property that still looks “managed” on paper, but is quietly slipping in real life.
That is the weakness in ordinary HMO management. It is reactive. It waits for something to go wrong, then deals with the fallout.
There's a Better Way
Management that’s genuinely different starts with systems that work.
Regular property checks. Better tenant matching. Clear communication. Calm household management. Problems spotted early, not explained afterwards.
A better-run HMO. A stable household. A landlord who knows what’s going on.
The Reality
Poor communication leaves you guessing. Small issues are left too long. Tenant problems are dealt with too late.
Standards slide, year after year.
And you end up chasing answers instead of feeling in control.
OUR STORY
We built a management company that we wished existed.
Nola Living started because Oli and Alicia were frustrated. They'd been landlords themselves. They knew what good management looked like and they knew how rare it was.
In 2016, they set out to prove that you could run an HMO business differently: with meticulous systems, genuine care for the households you manage, and a commitment to communication that actually means something.
Our Approach
What Sets Us Apart
Nola Match™ — Psychology-Led Tenant Matching
Every applicant goes through a structured compatibility interview. We don't just fill rooms — we build households that work.
Nola Calm™ — Monthly Inspection Cycle
Monthly communal inspections and bi-annual room reviews — with full fire checks and timestamped photo reports.
Compliance Shield™ — Live Compliance Tracking
Live tracking of every certificate your HMO requires. Automated reminders mean nothing expires without notice.
Nola Calm™ Community System — Psychology-Led Community Management
Intentional, unhurried conversations with tenants — real check-ins about wellbeing and how the house feels.
ARLA Propertymark Protected
Proud ARLA members since 2018. We’re held to the highest standards of professionalism, ethics, and compliance. Regularly audited.
Lived Experience — We're HMO Landlords Ourselves
Before managing for anyone else, we built and ran our own HMOs. Every system is shaped by the question: would this be good enough for ours?
Our Promise
The 90-Day Guarantee
If in the first 90 days you feel we're not a good fit, we'll facilitate a clean transition back to another agent or arrangement. No fee. No arguments. We want you to stay because we're genuinely better — not because you're locked in.
What We Offer
Our Services
A markedly higher level of service, for a comparable fee.
HMO Management
15%
per month (Inc VAT)
– Psychology-led tenant matching*
– Nola Calm™ Inspection Cycle
– Community & Conflict Management
– Nola Compliance Shield™
– Rent collection & automated reporting
– *Tenant Find: £300 (inc. VAT)
Single Let Management
12%
per month (inc VAT)
– Psychology-led tenant find & vetting*
– Nola Calm™ Inspection Cycle
– Dedicated property manager
– Nola Compliance Shield™
– Rent collection & automated reporting
– *Tenant Find: £600 (Inc. VAT)
We don't just manage properties. We nurture homes and steady returns.
Client Stories
What Our Clients Say
“Working with Nola Living for over 7 years has made our lives less stressful, hands off and gives us great confidence our investments are being managed well. Specifically marketing and obtaining high-quality tenants quickly at top market rates, compliance — very important with HMOs — and communication if issues.”
— Andrew — HMO Landlord, Crawley
“It's such peace of mind knowing that the property is in good hands, and we don't have to worry about anything. The service we have received has been second to none. We are paid on time every month without fail, and we always get a prompt response when we have any queries. Nothing is too much trouble.”
— Michelle — Buy-to-Let Landlord
“Nola Living have truly made this house a home for me. I feel well cared for and safe. My once housemates, now friends, are fabulous. On the odd occasion something minor pops up, repairs are quickly arranged. Couldn't recommend a more trustworthy, friendly and reliable company.”
— Charlie — Tenant, Crawley
Dependable,
disciplined,
and quietly excellent.
118
HMO Rooms
20
HMO’s managed
2016
ESTABLISHED
0
LANDLORDS LOST
The Process
How It Works
Discovery Call
We get to know your situation. Your goals. Your expectations. Whether you're switching from another agent or starting fresh.
Assess & Onboard
If we're a fit, we conduct a detailed property assessment. We walk the house, check the systems, identify compliance gaps.
Handle Everything
From tenant find to day-to-day management, compliance to maintenance coordination. Your inbox stays calm.
Let's Talk
Your investment deserves better management.
Let's talk about your property. Book a discovery call with the team. No pressure. Just a conversation about whether we're a good fit.